At Visas-assist.com, we are committed to providing clear and transparent terms for our services. By accepting your visa or travel document request, you will receive an email confirming the agreement, which establishes a valid and binding legal relationship between you (the customer) and us (the service provider).
1. Refunds for Visa Denials
If your visa application is denied by government authorities, we will issue a full refund for any government fees paid. Please note, however, that our handling and processing fees are non-refundable, as these cover the administrative and service efforts provided during the application process.
2. Refund Requests for Accepted Orders
If you wish to request a refund for an order that has already been accepted and processed, please contact us at [email protected]. Each request will be carefully reviewed on a case-by-case basis, and the possibility of a refund will depend on the specific details of your order. Refunds will not include government fees that have already been paid to government authorities.
3. Response Time
We aim to address all inquiries as quickly as possible. You can expect a response to your refund request within 72 hours of submission.
At Visas-assist.com, customer satisfaction is a priority, and we strive to handle each case with care and professionalism. If you have any questions or concerns, please feel free to reach out to our support team for assistance.